1. Who controls your information
CITY CLEANING APS is the data controller for personal information collected through this website and its contact channels. Our registered details are: CITY CLEANING APS, CVR 34223092, Barritvej 14, 2770 Kastrup, Tårnby, Denmark. You can contact us at info@citycleaningaps.com or +45 10 17 46 02 22.
2. Information we collect
Depending on how you use the website, we may collect:
- Contact details such as name, telephone number and email address.
- Project information such as property type, district, roof details, electricity-use information and your enquiry message.
- Technical information such as IP address, browser type, device information, date and time, referring page and security logs.
- Preference information such as your selected language and cookie choice.
Please do not submit government identification numbers, bank details, health information or other sensitive information through the general enquiry form.
3. Purposes and legal bases
4. How we receive information
Most information is provided directly by you through forms, email, telephone or other communications. We may also receive limited technical information automatically when you visit the website, or project information from a person authorised to act for a property or organisation.
5. Sharing and service providers
We may share information only where reasonably necessary with hosting, email, IT security, customer support, professional advisers, insurers, payment providers or technical contractors. These recipients may process information under our instructions or for their own legal responsibilities. We do not sell personal information.
We may disclose information where required by law, court order, regulatory request, or where reasonably necessary to protect rights, safety, systems or users.
6. International transfers
Because the company is established in Denmark and the website may serve people in Hong Kong, information may be processed in the European Economic Area, Hong Kong or other locations used by service providers. Where required, we use appropriate safeguards such as adequacy decisions, contractual protections and data-minimisation measures.
7. Retention
General enquiries are normally kept for up to 24 months after the last meaningful contact. Contract, invoice and transaction records may be kept longer where required for accounting, tax, legal claims or regulatory obligations. Security logs are generally retained for a shorter period unless needed to investigate an incident.
8. Security
We use reasonable administrative, technical and organisational measures designed to protect information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.
9. Your rights
Depending on the law that applies, you may have rights to be informed, access your information, correct inaccurate information, request deletion, restrict processing, object to certain processing, receive portable data, withdraw consent and complain to a supervisory authority. Hong Kong users may also request access to and correction of personal data under the Personal Data (Privacy) Ordinance.
To exercise a right, email info@citycleaningaps.com and describe your request. We may need to verify your identity. We aim to respond within the period required by applicable law.
10. Direct marketing
We will not use your enquiry details for direct marketing unless we have an appropriate lawful basis and, where required, your informed consent. You can opt out at any time by contacting us or using an unsubscribe method in the communication.
11. Children
The website is intended for adults acting for themselves, a property or an organisation. We do not knowingly collect personal information from children.
12. Complaints and contact
Please contact us first so we can try to resolve a privacy concern. You may also complain to the Danish Data Protection Agency or another competent data-protection authority where you live or work. Hong Kong users may contact the Office of the Privacy Commissioner for Personal Data.
13. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will appear on this page with the updated date.